Returns and Exchanges
Received the Wrong or Damaged Items? If you've received incorrect or damaged items, we're here to assist you promptly. Please reach out to us via email at CelesteDesignsStore@gmail.com or call us at 917-324-2300. To expedite the resolution process, kindly include photos of the product(s) in question in your email or text message. We kindly request that you notify us regarding any missing or defective items within 7 days of receipt. Your satisfaction is our priority, and we're committed to ensuring a swift and satisfactory resolution to any issues you may encounter
Unsatisfied with Your Purchase?
If you're not completely satisfied with your items, you have the option to return them within 30 days of delivery. No return authorization is required. However, please note that the buyer is responsible for covering the return shipping costs.
To ensure a smooth return process, we kindly ask that you package the items neatly and securely to prevent any damage during transit. Your satisfaction is important to us, and we're here to assist you with any returns or exchanges.
Recommended packaging:
- Under 16 oz: USPS First Class Mail
- Less than 10" long: USPS Flat Rate Padded Envelope
- Heavier packages less than 16" long: USPS Medium Flat Rate Box
Ship to:
Celeste Designs
3347 S. US Highway 1
Ste 1
Fort Pierce, FL 34982
"To return items, please include either the original packing slip or a note with your name, email, phone number, and order number. This will help us process your return smoothly. Thank you."
E-mail your tracking number to us.
Any questions?
We would be happy to assist you. Please do not hesitate to contact us at 917-324-2300.